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Privacy Policy

Last Updated: 10 June 2026

At Parkhouse Pet Supplies, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website, order from us, or contact us.

1. Who We Are

Parkhouse Pet Supplies is the "Data Controller" of the personal information you provide to us.

2. Information We Collect

We collect information to process your orders and provide the best possible service. This includes:

  • Identity Data: Your name and title.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Payment card details (processed securely via our payment providers; we do not store full card details on our local servers).

  • Transaction Data: Details about products you have purchased from us.

  • Technical Data: Your IP address, login data, browser type, and usage patterns on our website.

3. How We Use Your Information

We use your data for the following legal reasons:

  • To Fulfill Your Order: We need your name, address, and payment details to process and deliver your items (Performance of a Contract).

  • Customer Service: To notify you about order status or delays (Performance of a Contract).

  • Legal Obligations: For tax purposes and record-keeping (Complying with the law).

  • Marketing: If you have opted in, we may send you news and offers (Consent). You can unsubscribe at any time.

4. Sharing Your Data

We do not sell your data to third parties. We only share information with essential service providers, including:

  • Couriers and Delivery Partners: To deliver your orders to your Great Britain address.

  • Payment Processors: To securely handle your transactions.

  • IT Support: Providers who help maintain our website and email systems.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal data to those employees and partners who have a business need to know.

6. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (usually 6 years for tax records).

7. Your Legal Rights

Under UK Data Protection law (GDPR), you have the right to:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to fix inaccurate information.

  • Erasure: Ask us to delete your data (where we have no legal requirement to keep it).

  • Object: Stop us from using your data for direct marketing.

To exercise any of these rights, please email us at pa***********@*******ct.com.

8. Cookies

Our website uses cookies to distinguish you from other users and to keep track of what you have in your shopping basket. You can set your browser to refuse all or some cookies, but this may mean parts of the website (like the checkout) will not function correctly.

9. Third-Party Links

Our website may include links to third-party websites (e.g., brand manufacturers). Clicking on those links may allow third parties to collect data about you. We do not control these websites and are not responsible for their privacy statements.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Parkhouse Pet Supplies
Unit C4, Marabout Industrial Estate
Dorchester, Dorset
DT1 1YA
Email: pa***********@*******ct.com
Phone: 01305 260222